Shipping Policy
Order Processing
All orders are processed after payment confirmation and verification. Orders are typically prepared and dispatched as quickly as possible to ensure timely delivery.
Please note that order processing times may vary during peak seasons, promotional events, or public holidays.
Delivery Time
Inside Kathmandu Valley
- Delivery within 1 business day after order confirmation.
Outside Kathmandu Valley
- Delivery within 2 business days after order confirmation.
Delivery times are estimates and may vary depending on location, weather conditions, courier operations, or unforeseen circumstances.
Order Tracking
Once your order has been dispatched, you may receive shipping updates through the contact information provided during checkout.
For any questions regarding your shipment, please contact our customer support team.
Return Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return subject to the conditions below.
Return Eligibility
Returns are accepted within 7 days of receiving your order.
To qualify for a return, items must:
- Be unused and unworn.
- Be in their original condition.
- Include all original tags, labels, and packaging.
- Not show signs of damage caused by customer use.
Wild Yak reserves the right to reject returns that do not meet these conditions.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
When submitting your request, please provide:
- Your order number.
- Clear photographs of the item and packaging.
- A brief description of the issue.
Our team will review your request and arrange an appropriate solution, which may include a replacement, exchange, or refund where applicable.
Non-Returnable Items
The following items may not be eligible for return:
- Products showing signs of use or wear.
- Items damaged due to improper handling after delivery.
- Products returned without original packaging or tags.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund or exchange request.
Approved refunds will be processed using the original payment method whenever possible.
Need Help?
If you have any questions regarding shipping, returns, or your order status, please contact the Wild Yak customer support team through our Contact Us page.