Terms and Conditions
Welcome to Wild Yak Gear. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these Terms, we kindly request that you discontinue the use of our website.
Wild Yak Gear is committed to providing high-quality outdoor apparel and lifestyle products inspired by the Himalayan spirit. We strive to ensure that all information displayed on our website, including product descriptions images, specifications, prices, and availability, is accurate and up to date. However, despite our best efforts, occasional errors or omissions may occur. Product colors may vary slightly due to differences in monitor or mobile device displays, and minor variations in size or appearance may result to update, modify, discontinue or replace any product, service, or website content at any time without prior notice.
All prices displayed on the website are listed in Nepalese Rupee (NPR) unless otherwise specified. Prices promotions and product availability are subject change without prior notice. While we make every effort to ensure accurate pricing, Wild Yak Gear reserve the right to correct pricing errors and, where necessary, cancel or refuse any order affect by such errors. In the event of an order cancellation dur to pricing or stock issues, customers will be notified promptly, and any eligible payments received will be refunded through the original payment method.
When placing an order through our website, you agree to provide accurate, complete and current personal, billing and shipping information. All orders are subject to verification and acceptance. Receipt of an order conformation does not guarantee acceptance of the order. Wild Yak Gear reserves the right to refuse or cancel any order if products become unavailable, payment cannot be verified, fraudulent or suspicious activity is detected, incorrect pricing has been displayed, or any unforeseen circumstance prevents us from fulfilling the order.
Payment made through our website are processed securely using trusted third-party payment providers. Available payment methods may include eSewa, Fonepay, bank transfer, Cash on Delivery, or other payment options made available during checkout. Wild Walk Gear does not store customer’s payment card information or banking credentials. All payment transactions are subject to the terms and security practices of the respective payment providers.
We make every effort to process and dispatch orders as quickly as possible. Estimated delivery times may vary depending on the customer’s location, courier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control. While we work closely with our delivery partners to ensure timely delivery, Wild Yak Gear cannot guarantee delivery within a specific timeframe and shall not be held responsible for delays caused by third-party courier services. Customers are responsible for providing accurate delivery resulting from incorrect or incomplete addresses.
We want every customer to be satisfied with their purchase. If a product is found to be defective or incorrect upon delivery, customers are encouraged to contact us within the return period stated in our Return & Refund Policy. Products eligible for return or exchange must generally be unused, unwashed, in their original condition, with all original tags and packaging intact, and accompanied by proof of purchase. Items showing signs of wear, misuse, alteration, or damage caused after delivery may not qualify for return or exchange unless otherwise required by applicable law.
Customers may request cancellation of an order before it has been dispatched. Once an order has been shipped, cancellation may no longer be possible. Wild Yak Gear also reserves the right to cancel any order where payment verification fails, products become unavailable, fraudulent activity is suspected, or technical or pricing errors occur. Where payment has already been completed and the order is cancelled by Wild Yak Gear, eligible refunds will be processed through the original payment method.
If you choose to create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You agree to notify Wild Yak Gear immediately if you suspect unauthorized access to your account. We reserve the right to suspend or terminate accounts found to be involved in fraudulent, abusive, or unlawful activities.
All content published on the Wild Yak Gear website, including but not limited to our logo, brand identity, product images, photographs, graphics, videos, product descriptions, blog articles, website design, and written content, is the intellectual property of Wild Yak Gear unless otherwise stated. No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without our prior written permission.
Users agree to use this website responsibly and lawfully. Activities such as attempting unauthorized access to our systems, introducing malicious software, interfering with website functionality, copying website content without permission, submitting false information, or engaging in fraudulent transactions are strictly prohibited. Wild Yak Gear reserves the right to restrict or terminate access to users who violate these Terms & Conditions.
To the maximum extent permitted by applicable law, Wild Yak Gear shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, delays in delivery, temporary website interruptions, third-party payment services, courier services, or circumstances beyond our reasonable control. Our total liability for any claim relating to a product purchased through our website shall not exceed the amount paid for that product, except where otherwise required by law.
Customers are responsible for following the care instructions provided with each product. Wild Yak Gear cannot accept responsibility for damage resulting from improper washing, bleaching, ironing, alteration, misuse, or failure to follow the recommended care instructions.
Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy and is used solely for purposes such as processing orders, providing customer support, arranging deliveries, improving our services, and, where consent has been provided, communicating promotional offers and company updates. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
Our website may contain links to third-party websites or services for your convenience. These websites operate independently and have their own terms and privacy practices. Wild Yak Gear is not responsible for the content, policies, or security of third-party websites, and users access them at their own discretion.
Wild Yak Gear reserves the right to revise or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this website. We encourage customers to review this page periodically to stay informed of any updates. Continued use of the website after changes have been posted constitutes acceptance of the revised Terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Nepal. Any dispute arising from the use of this website or the purchase of products from Wild Yak Gear shall be subject to the exclusive jurisdiction of the competent courts of Nepal.
If you have any questions, concerns, or require assistance regarding these Terms & Conditions, our products, or your orders, please contact Wild Yak Gear through the contact information provided on our website. We are committed to providing prompt assistance and ensuring a positive shopping experience for all our customers.
Thank you for choosing Wild Yak Gear. We appreciate your trust and support and look forward to accompanying you on every adventure with products designed for durability, comfort, and the spirit of exploration.